Frequently asked questions

For more information on how Covalo works check out our Covalo tutorials below or on our YouTube channel.

Covalo offers the possibility to also search and filter by certifications. We retrieve the information if a product is certified from the supplier and/or directly from the certification provider. COSMOS: The COSMOS standard applies to cosmetic products that are marketed as organic or natural. Its guiding principles are to promote the use of products from organic agriculture, use natural resources responsibly, and use processing and manufacturing that are clean and respectful of human health. NATRUE: NATRUE promotes and protects natural and organic cosmetics worldwide. They allow only natural, derived and nature identical ingredients and guarantees no artificial ingredients. At least 75% of the products of a specific brand must meet NATRUE standards to receive certification.

Brands, researchers, formulators, students, consultants and similar are eligible to create a free Explore account. To register you need to sign up for a free Explore account and insert the required information. To ensure a high quality of interactions between buyers and sellers we only allow professional e-mail addresses at sign-up. In case you are in the process of setting up your business and do not have a professional e-mail account yet, please send us a message providing us context information about your business plans to [email protected]. More information can be found in our data protection and privacy regulations.

With an Explore account you have the following benefits: Request samples, quotes, documents, or a general contact. Access technical documents. Unlimited searches to find ingredients, formulations and services. Bookmark your searches. Side-by-side comparison of ingredients. Explore industry-specific trends. Access to My Requests. Access to the project space.

After registration, your personal information can be used for our trend, analytics and lead services. Further information can be found in our data protection and privacy regulations.

Each supplier on Covalo has their own contact for handling requests. Some manage everything internally, while others forward requests to their distributors in your region. Either way, Covalo facilitates the connection but doesn't act as an intermediary or distributor.

Your request goes straight to the supplier through Covalo. You'll get a confirmation, and once the supplier replies, you'll be notified and can view their response in your dashboard.

Yes. From any of the main indexes — ingredients, formulations, or services — or from any product page, you can request a sample, ask for a quote, or send a general enquiry directly through Covalo using the request forms.

Two routes. Many companies are already listed from public product data, structured by our team from supplier websites and certification databases. If that is you, you can take over that profile and manage the data yourself. If you are not listed yet, get in touch at [email protected] and we will set your company up. Either way, listing starts with your product data, and you decide how much of it you manage directly.

A basic listing is free. Your products are discoverable to registered buyers and you can keep the information accurate. A paid partnership adds the commercial layer: a leads dashboard showing which companies engaged with your portfolio and what they searched for, analytics on how visibility converts, conversational analytics on your own data, lead export, campaign options, and a named Customer Success contact. Pricing depends on scope, so contact us for a quote.

Partnership accounts have a named Customer Success contact, for profile optimisation, reading your data, and aligning your team around what buyers are actually doing. For access issues, bugs and technical questions, contact us at [email protected].

Both. Ingredient manufacturers and distributors are listed. As a distributor you can hold regional portfolios, represent several principals, and route requests from your territories to your own team, without fragmenting the underlying product data.

To complete or amend company, ingredient and service information, please send a request to [email protected].

Every company registered in Europe has a unique value-added tax (VAT) identification number. You can find this on your company tax statement, or you can call your country's tax authorities.

You can reset your password on the login page. You can also access this link via our log-in page.

As soon as you register to Covalo, a verification e-mail is sent to your e-mail address. This e-mail contains an account activation link which you should click to activate your account. It can happen that this e-mail ends up in your spam folder and gets automatically deleted by your IT system after a while. Should you not be able to find this verification e-mail or still be unable to connect, please get in touch with our support team at [email protected].

If you want to delete your account, please get in touch with our support team at [email protected].

All web traffic is encrypted. All data is stored on encrypted disk space and hosted in a secure European cloud infrastructure. The software development follows security best practices. Further, we frequently scan our platform for possible security weaknesses and vulnerabilities.

The selection of suppliers follows a process that includes several checks for each selected supplier, which is conducted by our domain experts.

All ingredient and service information is taken from the supplier's website, inserted from the supplier directly and from certification databases. Further, we have a team of chemical experts who constantly check listed ingredients and services and evaluate the quality of the information provided. If we notice that something is missing or misleading, we will get in touch with the respective supplier and help to improve the information.