Frequently asked questions

For more information on how Covalo works check out our Covalo tutorials below or on our YouTube channel.

Covalo offers the possibility to also search and filter by certifications. We retrieve the information if a product is certified from the supplier and/or directly from the certification provider. COSMOS: The COSMOS standard applies to cosmetic products that are marketed as organic or natural. Its guiding principles are to promote the use of products from organic agriculture, use natural resources responsibly, and use processing and manufacturing that are clean and respectful of human health. NATRUE: NATRUE promotes and protects natural and organic cosmetics worldwide. They allow only natural, derived and nature identical ingredients and guarantees no artificial ingredients. At least 75% of the products of a specific brand must meet NATRUE standards to receive certification.

Brands, researchers, formulators, students, consultants and similar are eligible to create a free Explore account. To register you need to sign up for a free Explore account and insert the required information. To ensure a high quality of interactions between buyers and sellers we only allow professional e-mail addresses at sign-up. In case you are in the process of setting up your business and do not have a professional e-mail account yet, please send us a message providing us context information about your business plans to [email protected]. More information can be found in our data protection and privacy regulations.

With an Explore account you have the following benefits: Request samples, quotes, documents, or a general contact. Access technical documents. Unlimited searches to find ingredients, formulations and services. Bookmark your searches. Side-by-side comparison of ingredients. Explore industry-specific trends. Access to My Requests. Access to the project space.

After registration, your personal information can be used for our trend, analytics and lead services. Further information can be found in our data protection and privacy regulations.

The Basic Package is offered only to suppliers who already had a Chemberry account prior to the company spin-off from Clariant. The Basic Package only grants access to the company editor to ensure data is always accurate and up-to-date. There is always the possibility to upgrade a Basic Account into the Premium Package.

The Premium Package offers access to Covalo premium features, including the following benefits: Verified company badge. Customizable company landing page. Leads dashboard. Service Recipient's products analytics. Trends dashboard. Concierge service to support with product edits and improved search ranking. On-platform messaging with buyers. Premium support on the Covalo Platform and product strategy. Please contact us for more detailed pricing information. More information can be found in our Terms of Use.

The ToU Marketing Package offers tailored marketing content creation and distribution, as well as several market analytics offerings. The exact content of each Marketing Package shall be defined jointly with Covalo sales and marketing team. The Marketing Package includes: Creation and distribution of marketing content on Covalo platform, blog and social media channels. Organization and co-hosting of webinar. Conduct of brand survey. Tailored market intelligence report. The Marketing Package can be purchased at anytime and is subject to service-specific pricing. Contact us at [email protected] for more information.

To complete or amend company, ingredient and service information, please send a request to [email protected].

Every company registered in Europe has a unique value-added tax (VAT) identification number. You can find this on your company tax statement, or you can call your country's tax authorities.

You can reset your password on the login page. You can also access this link via our log-in page.

As soon as you register to Covalo, a verification e-mail is sent to your e-mail address. This e-mail contains an account activation link which you should click to activate your account. It can happen that this e-mail ends up in your spam folder and gets automatically deleted by your IT system after a while. Should you not be able to find this verification e-mail or still be unable to connect, please get in touch with our support team at [email protected].

If you want to delete your account, please get in touch with our support team at [email protected].

All web traffic is encrypted. All data is stored on encrypted disk space and hosted in a secure European cloud infrastructure. The software development follows security best practices. Further, we frequently scan our platform for possible security weaknesses and vulnerabilities.

The selection of suppliers follows a process that includes several checks for each selected supplier, which is conducted by our domain experts.

All ingredient and service information is taken from the supplier's website, inserted from the supplier directly and from certification databases. Further, we have a team of chemical experts who constantly check listed ingredients and services and evaluate the quality of the information provided. If we notice that something is missing or misleading, we will get in touch with the respective supplier and help to improve the information.